Responsible Gaming

Gaming Should Be Entertainment

At frangipani-shop.com, we believe that live dealer casino gaming should be enjoyed as entertainment only. Gambling is never a reliable way to earn money or solve financial problems. Please gamble responsibly and only spend what you can afford to lose.

Age Verification

You must be at least 18 years of age (or the legal gambling age in your state or territory) to access and use our services. We are committed to preventing underage gambling and comply with all Australian legal requirements.

If you are under the legal age, please do not use this website. Parents and guardians are encouraged to discuss responsible gaming with young people.

Warning Signs of Problem Gambling

Please be aware of these warning signs that may indicate problem gambling:

• Chasing losses by gambling more to recover money lost
• Spending more time and money on gambling than intended
• Hiding gambling activities from family, friends, or partners
• Using gambling to escape problems, stress, or negative emotions
• Borrowing money or going into debt to finance gambling
• Neglecting work, school, family, or social responsibilities
• Becoming defensive or irritable when questioned about gambling
• Feeling anxious or irritable when unable to gamble
• Unsuccessful attempts to reduce or stop gambling
• Risking important relationships, jobs, or opportunities due to gambling

If you recognise any of these signs in yourself or someone else, please reach out for help immediately.

Self-Help Tools & Player Protection Features

Most licensed online casinos offer tools to help you maintain control of your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
• Loss Limits: Restrict the maximum amount you can lose in a given timeframe
• Reality Checks: Receive automatic reminders about how long you've been gaming and how much you've spent
• Session Time Limits: Set maximum duration for your gaming sessions
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account
• Account Closure: Permanently close your account if needed

We encourage you to use these tools as part of your responsible gaming approach. Contact our customer support team for assistance in setting up any of these features.

Support & Counselling Services

If you or someone you know is struggling with problem gambling, support is available. Please reach out to one of these organisations:

Australia (Primary Resources)

• Gambling Help Online
  Free, confidential support and counselling
  www.gamblinghelponline.org.au
  Phone: 1800 858 858 (free call, 24/7)
• Gamblers Anonymous Australia
  Support meetings and peer assistance
  www.gamblersanonymous.org.au

International Resources

• GamCare (United Kingdom)
  www.gamcare.org.uk
• GamStop (United Kingdom)
  National self-exclusion scheme
  www.gamstop.co.uk
• Responsible Gambling Council (Canada)
  www.responsiblegambling.org
• National Council on Problem Gambling (United States)
  www.ncpgambling.org

Need Help?

If you are experiencing difficulties with gambling, please know that help is available and recovery is possible. You are not alone.

Don't hesitate to reach out to one of the support organisations listed above or contact a counsellor today. These services are confidential, free, and staffed by trained professionals who understand problem gambling.

Your wellbeing is important to us. Seek help immediately if you believe your gambling is becoming a problem.